Statement of Billing Practices
Standard Hourly Rates billed in ¼ hour increments (Monday-Friday, 8:00 a.m. to 5 p.m. excluding holidays.) $200.00.
There is a one hour minimum for all on-site services; there is a ¼ hour minimum for in-shop or remote services.
Emergency, After-Hours, Weekends and Holiday Rates (Subject to Availability)
Business hour emergency¹ & weekday evenings (Monday – Friday from 5:00 p.m. to 9:00 p.m.) – 1.5 times applicable standard hourly rate with one hour minimum.
Weekday nights & Weekends (Monday – Thursday from 9:00 p.m. to 8:00 a.m. and 9:00 p.m. Friday to 8:00 a.m. Monday) – 2 times applicable standard hourly rate with one hour minimum.
Holidays (starting at 9:00 p.m. on day prior to holiday and ending at 8:00 a.m. day after holiday) – 3 times applicable standard hourly rate with one hour minimum (Holidays are New Years Day, Presidents Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day)
After-hours service performed for non-contract clients, other than recurring scheduled maintenance, will have the applicable multiplier applied to the hourly rate.
¹Business hour emergency rates are incurred when the service is performed before the next available appointment time. Customer can elect to pay an uplifted service rate (1.5 times applicable standard hourly rate) to receive a more rapid response. Emergency service performed for contract clients above their contract response times will have the applicable multiplier applied to the hourly rate.
$2.50/mile Standard Travel Rate (round trip mileage charged as outlined below)
Travel to all sites is charged based on the round-trip mileage between the closest technician and the customer’s service location for each on-site visit.
Billing and Payment Policies
Unless other arrangements are made in advance, payment for hardware and software must be made upon acceptance of quotation; all other fees are due upon completion of services. Cash, check, and all major credit cards are accepted.
Each past due invoice will be charged a late fee of $35 and the maximum interest rate allowed by law. Rates set out above are subject to change at any time without notice. A charge of $35 will be added to all returned checks.